Orders within Switzerland usually reach you within 2-5 business days. For deliveries to the EU, you'll need a little more patience – usually 7-14 business days, as the shipment also has to go through customs clearance at the border. This is normal when shipping from Switzerland (non-EU country) and is beyond my control.

Yes 💛 Once your order has been received and processed, your tracking number will be sent to you as soon as possible.

Possible, yes. As I ship from Switzerland (non-EU country), a small import VAT may be due at customs, which you pay directly upon delivery – usually a small amount. This is beyond my control and depends on your country's customs regulations.

Careful and low-plastic – as befits a handmade piece. Wherever size permits, I ship as a large letter instead of a parcel – this is more resource-efficient and keeps shipping costs fair. 🌿

Switzerland is not part of the EU – therefore, every delivery abroad is officially considered an export and must go through customs clearance. This entails additional requirements: customs declarations, import regulations, and sometimes duties, which are simply part of cross-border shipping. These formalities and international shipping make the process more complex and unfortunately also more expensive than shipping within Switzerland. Nevertheless, I try to keep the costs as fair as possible. 💛

For customers in the EU, the statutory 14-day right of withdrawal applies. For customers in Switzerland, we voluntarily grant a 14-day right of return. The buyer bears the costs of return shipping.

The item must be pristine – meaning unused and in the condition you received it.