Refund policy
Return and Withdrawal Policy
Right of return
We offer a 14-day right of return. If you are a consumer whose habitual residence is in the European Union, you generally have a statutory right of withdrawal of 14 days for online orders.
The withdrawal period begins on the day on which you, or a person you have named, received the last item of the order.
To exercise your right of withdrawal, you must clearly inform us within the withdrawal period that you wish to withdraw from the purchase contract. You can contact us for this purpose at lbdesignsf@gmail.com.
After declaring your withdrawal, you must return the goods to us without undue delay and no later than 14 days.
Condition of the goods
When returned, the goods should generally be in the condition necessary to inspect their nature, characteristics, and functioning.
You may unpack and examine the bag in order to inspect and try it on. You may be held responsible for any use beyond this that results in a loss of value of the goods.
Please return the goods, if possible, with the existing labels and in the original packaging.
Return costs and shipping
The direct costs of returning the goods are borne by the customer.
We do not provide a free return label unless expressly agreed otherwise.
Please keep the proof of postage or shipment for your return. We strongly recommend using a trackable shipping service for returns.
For returns that demonstrably have not arrived with us, a refund may be withheld until the whereabouts of the shipment have been clarified.
Damage and problems
Please check your order upon receipt. If the item is damaged, defective, or incorrectly delivered, please contact us as soon as possible at lbdesignsf@gmail.com so that we can look into the problem and find a suitable solution.
Your statutory rights in the case of defective goods remain unaffected by this return policy.
Exceptions – custom-made and personalized items
The statutory right of withdrawal does not apply to goods that were made to the customer's individual specifications or are clearly tailored to personal needs, provided the statutory requirements for this exception are met.
This may apply, for example, to custom-made or personalized bags that were produced or designed according to the customer's special requests.
The mere fact that our products are handmade or made from upcycled materials does not automatically exclude the statutory right of withdrawal.
The following items are excluded from voluntary returns:
- Personalized items or items made to the customer's individual order, provided the statutory exception to the right of withdrawal applies
- Gift vouchers
- Goods that, after delivery, have been worn or used beyond what is necessary for inspection and have thereby lost value
Sale items are not excluded from the statutory right of withdrawal merely because they are offered at a reduced price.
Exchanges
We do not offer direct exchanges.
If you would like a different item, you can return the original item, provided a right of withdrawal exists, and then place a new order.
Refunds
In the event of a valid withdrawal, we will refund the payments you have made. If you chose a more expensive shipping method than the cheapest standard delivery, the additional shipping costs will not be refunded.
The refund is generally made using the same means of payment you used for the original order, unless otherwise agreed with you.
At the customer's express request, a voucher for the corresponding amount may be issued instead of a refund. A voucher will only be issued with the customer's express consent.
We may withhold the refund until we have received the goods back or you have provided proof that you have sent them back.
European Union – statutory right of withdrawal
For consumers whose habitual residence is in the European Union, the statutory provisions on the right of withdrawal for distance contracts apply.
The statutory right of withdrawal can be exercised within 14 days without giving any reason, unless a statutory exception applies.
The customer bears the costs of returning the goods. In the event of a valid withdrawal, the original standard shipping costs will be refunded in accordance with the statutory provisions.
Contact
You can start return and cancellation requests directly via your customer account: https://account.lbdesign-studio.com