Terms of service
General Terms and Conditions
1. Scope
These General Terms and Conditions (hereinafter "T&Cs") apply to all orders and purchase contracts concluded between us and our customers via the LB Design Studio online store.
Our online store is aimed at customers residing in Switzerland as well as customers in the European Union.
A customer within the meaning of these T&Cs is both a consumer and a legal entity or natural person who orders for commercial purposes, unless individual provisions expressly apply only to consumers.
By placing an order, you accept these T&Cs.
For consumers, the mandatory statutory consumer protection provisions of the country in which they have their habitual residence also apply.
2. Provider and contracting party
The contracting party for all orders placed via our online store is:
LB Design Studio
Email: lbdesignsf@gmail.com
Further legally required information can be found in our Legal Notice.
3. Products and product presentation
We sell handmade bags and accessories, some of which are made from upcycled and reused materials.
Because our products are handmade and in some cases consist of previously used materials, minor variations in color, texture, pattern, surface, or finish may occur.
Such individual characteristics do not constitute a defect, provided they correspond to the product description and the agreed condition.
We endeavor to display our products and colors as true to life as possible. Depending on the screen, device, and individual settings, however, colors may still deviate slightly from the actual color of the product.
Product descriptions, images, and information in the online store may be changed. For an order that has already been placed, the product description agreed at the time the contract was concluded applies.
4. Order and conclusion of contract
The presentation of products in our online store does not yet constitute a binding offer to conclude a purchase contract.
By submitting an order, you make a binding offer to purchase the selected products.
After we receive your order, you will receive an automatic confirmation by email. This confirmation acknowledges receipt of your order and does not necessarily constitute acceptance of your purchase offer.
The purchase contract is concluded when we expressly confirm your order or ship the ordered goods to you, whichever occurs first.
If we are unable to accept an order, we will inform you and promptly refund any payments already made.
We reserve the right to reject orders in justified cases, in particular if a product is unavailable or if there is an obvious error in the product description or price.
5. Personalized and custom-made products
For personalized or custom-made bags, certain statutory rights of return or withdrawal may be excluded, provided the statutory requirements for such an exception are met.
This may apply, for example, if a bag is made to the customer's individual specifications or is clearly tailored to personal needs.
The mere fact that a product is handmade, a one-of-a-kind item, or made from upcycled materials does not automatically exclude the statutory right of withdrawal.
Details can be found in our Return and Withdrawal Policy.
6. Prices and payment terms
The prices displayed in the online store at the time of the order apply.
The available payment methods are displayed during the ordering process.
Where additional costs such as shipping costs, customs duties, import charges, or other fees apply, these will be shown as indicated during the ordering process or will be governed by the statutory provisions.
For deliveries to countries outside Switzerland, import charges, value-added tax, or customs duties may in particular apply. These may have to be borne by the respective recipient, unless expressly stated otherwise.
7. Shipping and delivery
We deliver to the delivery countries indicated in the online store.
The shipping methods available in each case and the estimated delivery times are indicated during the ordering process.
Unless a binding delivery date has been expressly agreed, delivery times are generally estimates only.
If a delivery is delayed due to circumstances beyond our control, in particular delays caused by shipping service providers, customs authorities, or extraordinary events, we will inform you where possible.
Shipping to customers in the European Union
For deliveries to consumers in the European Union, the applicable statutory consumer protection provisions remain unaffected.
In particular, the risk of accidental loss or accidental damage to the goods cannot be transferred to the customer in the case of consumers contrary to mandatory statutory provisions.
8. Shipping costs and return costs
The shipping costs for the original delivery are displayed during the ordering process.
In the event of a statutory withdrawal, the provisions of our Return and Withdrawal Policy apply.
The direct costs of returning the goods are borne by the customer, to the extent permitted by law and provided the customer was informed of this accordingly before the purchase contract was concluded.
In the case of defective or incorrectly delivered goods, the statutory provisions apply.
9. Retention of title
The goods remain the property of LB Design Studio until full payment has been made, to the extent that a retention of title is permitted by law.
10. Statutory warranty rights
The applicable statutory warranty and defect rights apply to our products.
We do not exclude the customer's statutory rights in the case of defective goods.
If a bag is defective, damaged, or does not correspond to the order upon receipt, please contact us at lbdesignsf@gmail.com.
We will examine the case and, to the extent legally required, offer a suitable solution.
11. Return and withdrawal
For consumers in the European Union, the statutory withdrawal provisions generally apply to distance contracts, unless a statutory exception exists.
The details regarding the withdrawal period, exercise of the right of withdrawal, return shipment, return costs, and refunds are set out in our separate Return and Withdrawal Policy.
The statutory rights in the case of defective goods remain unaffected.
12. Vouchers
Vouchers can be used in accordance with the conditions stated at the time of purchase.
In the event of a statutory withdrawal, the refund is generally made in accordance with the statutory provisions.
A voucher may be offered as an alternative to a monetary refund owed by law. A voucher will only be used in place of a monetary refund with the customer's express consent.
13. Liability
We are liable in accordance with the statutory provisions for damages caused by intentional or grossly negligent conduct.
We are liable in accordance with the statutory provisions for damages resulting from injury to life, body, or health.
To the extent permitted by law, we are not liable for damages resulting from improper use or handling of our products.
Mandatory statutory liability provisions as well as statutory claims of consumers remain unaffected.
14. Intellectual property
All content of our online store, in particular images, product photos, texts, logos, designs, and graphics, is protected by copyright or otherwise legally protected.
Use, reproduction, modification, or distribution of our content without our prior consent is not permitted, unless permitted by law.
15. Links to external websites
Our online store may contain links to third-party websites or services.
The respective operators are generally responsible for the content and offerings of external websites.
16. Data protection
The processing of personal data is carried out in accordance with our Privacy Policy.
Our Privacy Policy informs you about which personal data we collect, for which purposes we process it, and which rights you have with respect to your personal data.
17. Applicable law
Swiss law generally applies to the contractual relationship between LB Design Studio and the customer.
For consumers, however, this choice of law applies only insofar as it does not deprive them of the protection afforded to them by the mandatory statutory provisions of the country in which they have their habitual residence.
Mandatory statutory consumer protection rights therefore remain unaffected.
18. Place of jurisdiction
For businesses, to the extent permitted by law, the place of business of LB Design Studio is the place of jurisdiction.
For consumers, the places of jurisdiction provided by law apply.
In particular, these T&Cs do not exclude or restrict any mandatory statutory rights of consumers regarding the place of jurisdiction.
19. Changes to these T&Cs
We reserve the right to amend these T&Cs if this is necessary due to changes in law, changes to our business model, or other legitimate reasons.
The T&Cs valid at the time the contract was concluded generally apply to purchase contracts already concluded.
Changes will be published on our website.
20. Severability clause
Should any provision of these T&Cs be or become invalid or unenforceable in whole or in part, the remaining provisions shall remain unaffected.
The invalid or unenforceable provision shall be replaced by the applicable statutory provisions.
21. Contact
If you have any questions about our T&Cs, orders, or products, you can contact us at any time:
LB Design Studio
E-Mail: lbdesignsf@gmail.com